Serial entrepreneur with several successful exits, seasoned Fortune 500 executive, and non-profit leader. Richard Miles is the author of the "Official US Software Channel Sales Guidebook" and has been a featured speaker at COMDEX, CES, the Art of Product Launches and many other events. He ran a consulting firm for 14 years and advised startups and multinationals including Hitachi, IBM, Computer Associates and many others. He has served as the Executive Director of the American Chamber of Commerce in Tanzania, was CEO of Big Brothers Big Sisters of the San Francisco Bay Area, and is currently CEO of CLOSEM, a SaaS company he co-founded with Laura Betterly. CLOSEM automates the process of sales followup. CLOSEM is now becoming a suite of applications for small businesses and entrepreneurs looking to increase sales, and they have just released LINKEM, with more coming out soon. He has interesting things to share about sales, direct marketing, software startups, and sub-saharan African farming, as well as an avid wildlife and landscape photographer.